If you change your mind about your new LUMAZI product for any reason, you may return or exchange it within 30 days of purchase. Please note that shipping charges (whether domestic or international) are non-refundable.

To qualify for a refund, the product must be unused, in new condition, and in its original packaging. As LUMAZI sets the highest industry standards, we cannot accept returns of products we deem to not be re-sellable. If the product is deemed ineligible for a return or refund, it will be sent back to you.

Once approved, your return or exchange will be processed within 3 to 5 business days. Refunds will be issued to the original method of payment. The amount of time your refund takes to post will vary depending on your bank or credit card company.

LUMAZI offers free shipping on all orders within the United States! It's part of the luxury experience you get with LUMAZI, which starts with premium style and quality and culminates with a lifetime warranty. 

And just as our premium, full-grain leather is naturally biodegradable, all LUMAZI products ship in eco-friendly packaging with recyclable materials. 

Orders will ship within 1 to 2 business days (save for rare occasions which will be communicated clearly through a website banner that will be visible before you place an order). Once shipped, you will receive email confirmation that includes a tracking number. Orders are shipped using various carriers. You can expect it to arrive within 2 to 5 business days for domestic orders, and within 10 to 15 business days for international orders.

LUMAZI offers international shipping to select countries. Rates are automatically calculated at checkout based on service and destination. Please note that your order may be subject to VAT fees charged by the destination country. LUMAZI is not responsible for any such customs or VAT charges.  

LUMAZI also offers express domestic shipping (typically 1 to 2 day delivery) for $15.

If your tracking information shows that your package has been delivered but you haven't received it yet, it's common that USPS may have marked the package as delivered in their system before physically delivering it. If it's been at least 24 hours since the delivery status was updated, check for any notices of attempted delivery left by the courier. If none is found, look around the delivery location (such as your porch or garage) for the package and check with anyone else in your household or with nearby neighbors to see if they accepted the delivery. Finally, ensure that the shipping address used by the carrier matches the one on your order.

If it has been more than 3 business days since your order has been marked delivered and your package still hasn't arrived, or if there are no tracking updates, please contact your courier using the tracking number for further information about the delivery status. Please keep in mind that we have access to the same tracking information as you, so we rely on the courier's updates for details about your package's whereabouts.

You can learn more about our lifetime warranty from our Lifetime Warranty page.